Below you will find the full detail on all current Leather By Dragonfly policies. If you have any questions about any of the policies below or something that is not addressed below, please reach out to us at info@leatherbydragonfly.com before placing your order.


Shipping

Shipping in the United States

All Leather By Dragonfly products are made in our studio in Cleveland, Ohio. 

Orders shipped within the continental United States and Canada ship via USPS. Once you receive a shipping confirmation email with tracking information, you can check the USPS website or contact the postal service for more information on the location of the shipment and its expected delivery date. 

Delivery date estimates

All delivery times are estimates, as the USPS is ultimately responsible for the delivery of your shipment.

Leather By Dragonfly is not responsible for any delays on the part of the USPS, including any processing time that the postal service requires at the USPS origin facility. Unfortunately, we don’t have any control over how quickly the postal service scans and processes packages.

Processing times

The time that it takes for Leather By Dragonfly to produce, pack, and ship your order (tote, bag, clutch, purse or Apprentice Apron, Tattoo, Sidekick XL) may take 1 to 3 days 

We ship large items via USPS, which is estimated to take 1 to 3 business days to reach addresses in the continental United States once a shipment leaves our studio and is accepted by the local post office.

If you need your order by a specific date or have an occasion in mind, please let us know! Everything is handmade and made to order, but we'll do our best to meet your deadline. Just get in touch at info@leatherbydragonfly.com as soon as you can for the best chance at receiving your item(s) in time.

We don't offer shipping guarantees, and the delivery times shown at checkout are estimates. However, we'll do our best to get your order shipped in time to arrive by the date you need it.

USPS tracking

Once you receive a shipping confirmation email, you'll have a tracking number. We ship via USPS, so you can check the status of your delivery by clicking the link in the confirmation email or just by navigating to the USPS site. You can also email us at info@leatherbydragonfly.com if you have questions about the status of your order.  

Holiday shipping

The holidays are the busiest time of the year for Leather By Dragonfly, and processing times are longest during the period between Thanksgiving and Christmas. So that you know what to expect, processing times are noted on each product listing.

We make and ship items in the order in which they were purchased. For that reason, Leather By Dragonfly has only a limited ability to expedite orders during the holiday season. Please check the expected processing times when you place your order.

The cutoff for placing an order in time for it to arrive before Christmas will be clearly noted on our website and social media profiles. 

Returns and exchanges

Leather By Dragonfly's return policy

Since Leather By Dragonfly launched in 2017, we've stood behind our products and made quality a priority. We guarantee our products to be free of defects, and we'll accept any defective item for a return or exchange. 

Additionally, if you aren't happy with your order, you may return or exchange your purchase. An item can be returned for a full refund or exchanged if it meets the following criteria:

  • The item was purchased from leatherbydragonfly.com

  • The item is unused and undamaged (in its original condition), or defective

  • You reach out to request a refund or exchange within the allowable return period (30 days from receipt).

We can't accept returns or exchanges on items that are customized for you, such as tote bags ordered with longer-than-standard handles, a crossbody strap, or any other modifications to the standard design. Additionally, other one-of-a-kind items, are ineligible for return, exchange, or alteration.

Please note that by ordering an item from our store, you are agreeing to our return policy, our alterations policy, our cancellation policy, and the rest of our terms and conditions. 

upon the placement of the embossing or the orientation of the tag, please email us at info@leatherbydragonfly.com BEFORE placing your order. 

How to return or exchange an item

You have 30 days after receiving your order to initiate the process of returning or exchanging your purchase. If your item is eligible for a return or exchange and meets the criteria outlined above, please email info@leatherbydragonfly.com to start your return or exchange. We will approve your return or exchange.

Next, you'll ship your item(s) back to us, and we'll process your return after the shipment arrives in our studio. Returns and exchanges must be shipped promptly once approved. We expect all shipments of items to be returned or exchanged to arrive within 2.5 weeks of our approval of the return or exchange. Returns and exchanges made outside of this timeframe will only be accepted at the discretion of Leather By Dragonfly

All returned merchandise will be carefully inspected, and returns and exchanges are subject to Leather By Dragonfly’s approval. To be accepted for return or exchange, all items must be in original condition, and you are responsible for returning your items in the same condition you received it, with no damage or signs of use. Returns and exchanges are processed several days each week but can take up to 7 business days to be completed. 

Refunds will be issued to your original method of payment. If due to special circumstances, we've approved a refund after 30 days, your refund will be issued as store credit only. You will receive an email when your return has been processed. If you have questions about how quickly your account will reflect the refund, please contact your bank or card issuer.

We reserve the right to deny a return or exchange if we inspect your items and determine that they don't meet the conditions of our return policy. We are unable to accept returns of items that have been used or damaged. If the Leather By Dragonfly team inspects your items and finds that they aren't in new condition, you will be alerted by email and the items will be returned to you.

Items shipped to Leather By Dragonfly without first obtaining our approval for a return or exchange will not be accepted and will be sent back to you.

Leather By Dragonfly's change and cancellation policy

If you'd like to change or cancel an order, please email info@leatherbydragonfly.com as soon as possible. We don't guarantee the ability to change or cancel an order once it's been submitted. Our production team will make your accessories exactly as specified in your order, and the Leather By Dragonfly team will begin work on your order very quickly after it's submitted. We take responsibility for making your items as you order them, so it’s important for you to check your selections (and to look at the photos and description of the item you’re ordering).

Orders of custom items (such as tote bags with longer handles, a crossbody strap, or other customizations) are typically ineligible for cancellation or change. Most orders are not able to be changed or canceled after 24 hours have elapsed since you placed your order.

If your item has already been assembled, we cannot change or cancel the order. Please double-check color, drop length, style, to ensure that you purchase the right item when submitting your order. Additionally, please comply with our guidelines below if you plan to request custom modifications or alterations to your items.

Warranty and alterations

Leather By Dragonfly's warranty and repair policy

We stand behind our products, and we're happy to repair any of them in the event of a failure of materials or craftsmanship. If a product fails due to manufacturer error, it's usually eligible for a free repair. 

Please note that damage from anything other than normal use is not covered by our warranty and repair policy. Additionally, please keep in mind that Leather By Dragonfly produces leather goods made only of full-grain leathers, which are designed to show wear and acquire a patina with age and use. Wear that occurs with regular use and does not affect the integrity of the item is not a defect.

Email us at info@leatherbydragonfly.com with a photo to discuss your options and to learn where to ship an item for repairs, if eligible.

Requesting alterations or customizations for a Leather By Dragonfly product

Leather By Dragonfly has a limited capacity to accommodate requests for custom modifications and alterations. We require that you contact us at info@leatherbydragonfly.com BEFORE placing your order if you would like to ask us to make modifications to our standard designs. Our customer service team will confirm whether we can accommodate your request. If we can make the modification you request, additional fees will apply and your order will be ineligible for return or exchange.  

As per our cancellation policy (above), we can’t guarantee the ability to cancel an order once it has been submitted. Please do not submit an order contingent upon the expectation of customizations that we have not expressly approved. Such orders may be subject to a restocking fee if canceled. 

In some circumstances, we are able to make alterations to your Leather By Dragonfly purchase after you receive it.  An item can be altered if it meets the following criteria:

  • The item was purchased from leatherbydragonfly.com;

  • You are the original purchaser and reach out to request alterations within the allowable return period (30 days from receipt).

We are unable to make exceptions to this policy, so please select your drop length carefully when ordering.

Sales & promotional codes

Leather By Dragonfly's policy on promotional codes

Leather By Dragonfly offers promotional codes and sales that you can find out about on our social media profiles, as well as on our website.  All of the promotional codes and sales that we offer throughout the year are subject to the following restrictions:

  • Promotional codes can't be combined with each other or with other sales;

  • Discount codes and sales don't apply to past purchases;

  • Orders are ineligible for price adjustment after they ship (i.e., after our system generates a shipping confirmation email);

  • Leather By Dragonfly is not obligated to allow customers to redeem expired discount codes or to honor sales that have ended.

Price adjustments

Orders are ineligible for price adjustment after they ship. (Once a shipping confirmation message has been generated, your order has shipped.) Items not purchased at full price are ineligible for price adjustments.

Sales that Leather By Dragonfly runs for holidays and other occasions do not apply to past orders and cannot be applied as a price adjustment. We can’t process a price adjustment for a promotion code or sale that wasn’t valid when your order was placed.